Professional Taxi Marshalls

Taxi Marshalls have been proven to be highly effective in towns and cities across the UK in reducing illegal ‘pick ups’, controlling taxi queues, improving the safety of vulnerable persons and dealing with confrontational situations.
Confrontation can occur when individuals or groups of people behave in an unsociable manner in taxi queues. This type of behaviour has to be defused quickly in order to prevent violence and public disorder. Such disorder in a taxi queue can result in anything from physical assault to a road traffic accident if not controlled.

The Taxi Marshalls work closely with the Licensing Authority, Police and other agencies, in order to ensure the efficient running of the operation.

They are able to communicate any problems that they witness via the NiteNet Radio scheme to the CCTV Control Room. Taxi Marshalls are the ‘eyes and ears’ of the Licensing Authority and the Police and can play a vital role in the reduction of crime.

ALL Taxi Marshalls employed by Frontline Security are vetted to BS7858:2012 and hold a valid SIA license (minimum Door Supervision). In addition, they receive further training including Emergency First Aid, Customer Service, Conflict Management and Physical Intervention.
Professional Taxi Marshals are a valuable asset to any town centre operation.

Taxi Marshall Duties include:

Safety of Passengers

Ensuring the safety of passengers and their property whilst queuing and on entering taxis.

Experienced Radio Operators

To ustilise NiteNet Radio (or equivalent) to report any criminal activity including street crime.

Crime Deterent

To deter crime and anti-social behaviour at taxi ranks covered by the service.

Safety of Drivers

Ensuring the safety of taxi drivers and prevention of damage to vehicles by clients.

Vulnerability Protection

To ensure that lone females or persons accompanied by children are adequately supervised.

Queues Management

To manage taxi rank queues to enable a fair system of boarding.

Our Taxi Marshalls undergo the following training:

  • Level 2 Award in Door Supervision (for SIA licensed staff)
  • Conflict Management
  • Physical Intervention Skills
  • Company Induction Programme
  • Level 2 NVQ Certificate in Spectator Safety
  • Level 2 Award in Emergency First Aid at Work
  • Level 2 Award in Customer Service
  • Vulnerable People Training

Additional Training – as required/requested by client